Health and Wellness

Getting Care Quickly

Sometimes, you may have a non-emergency question or illness when your personal doctor is unavailable. When this occurs, Network Health offers two options for non-emergent care that are available 24 hours a day, seven days a week.

Network Health Nurse Line 

Network Health’s Nurse Line is available when you have health care questions—any time of the day or night. This free 24-hour advice line is available 365 days a year through Health Dialog and provides instant access to registered nurses who can provide helpful information you can trust.

Network Health members can reach the nurse line at 888-879-8960 (TTY 888-833-4271).

When should you call the nurse line?

  • When you have a symptom like a sore throat, muscle pain or a fever

  • When you have questions about your medications or are prescribed a new medicine and want to know more about it

  • When you want more information on a health issue

  • When you need help determining where to go for care and it's not an emergency 

  • When you need assistance finding an in-network doctor or hospital

Nurse Line

MDLIVE® Virtual Visits

Virtual visits, brought to you through MDLIVE are a great way to save time and money when you experience non-emergency symptoms. By using your phone, smartphone, tablet or computer, you can connect with a board-certified physician or pediatrician for treatment of a wide range of conditions—24 hours a day, seven days a week. You can also get prescriptions filled, if needed.

Online doctor visits through MDLIVE are a convenient and affordable alternative to urgent care or a doctor visit, if your personal doctor isn't available. 

Register for MDLIVE today, so your account is ready when you need it.

Set up your Network Health MDLIVE account in one of four ways.

  1. Log in to your member portal at login.networkhealth.com and click Virtual Visits. Once you've set up your MDLIVE account, you'll be able to seamlessly access it from your member portal.*
  2. Text NETWORK to 635483 to be walked through step-by-step registration on your phone.
  3. Download the MDLIVE app on your smartphone or tablet. Open the application and follow the instructions to create an account.
  4. Call 877-958-5455 and an MDLIVE customer service representative will walk you through the process of setting up an account.

*Members of the State of Wisconsin Group Health Insurance Program should skip this step and only follow steps two through four.

MDLIVE can assist with these conditions and many more. 

  • Acne
  • Ear problems
  • Allergies
  • Fever
  • Behavioral health services
  • Nausea and vomiting
  • Cold and flu
  • Pink eye
  • Constipation
  • Rash
  • Cough
  • Respiratory problems
  • Dermatology
  • Sore throats
  • Diarrhea
  • Urinary problems
MD Live

Network Health
1570 Midway Place
Menasha, WI 54952
Hours
Mon., Wed.-Fri.: 8 a.m. to 5 p.m.
Tuesday: 8 a.m. to 4 p.m.