For information on the coronavirus vaccine and your benefits as a Network Health member, click here.

Contact Us

Customer Service

If you have an insurance plan through your employer 
Member Experience Team: 920-720-1300 or 800-826-0940
TTY/TDD: 800-947-3529
Fax: 920-720-1909

If you have an individual or family plan 
Member Experience Team: 920-720-1400 or 855-275-1400

Hours of Operation
Monday, Wednesday, Thursday and Friday: 8 a.m. to 5 p.m.
Tuesday: 8 a.m. to 4 p.m.

Language Assistance

Medicare Customer Service

Member Experience Team: 920-720-1345 or 800-378-5234
TTY/TDD: 800-947-3529
Fax: 920-720-1905

We are here to provide the excellent service you deserve. To ensure you speak to someone as quickly as possible, please consider calling Tuesday–Friday as our highest call volumes are on Mondays. Thank you for being a valued Network Health member.

Hours of Operation
Monday–Friday: 8 a.m. to 8 p.m.
From October 1–March 31, we're here every day, 8 a.m. to 8 p.m.

To report and discuss activities or occurrences you believe are improper, please call our Incident Hotline at 877-700-7020 or click Report an Incident at Reports are confidential and you may detail concerns anonymously, 24 hours a day, seven days a week. Your concerns will be promptly investigated, and appropriate action will be taken to address the problem. 


Network Health
1570 Midway Pl.
Menasha, WI 54952

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Network Health – Brookfield Office
16960 W. Greenfield Ave., Suite 5
Brookfield, WI 53005

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Media Contact

See our Media Kit for general information. For all media inquiries, please contact


Employer Plans: 920-720-1250 or 800-276-8004
Individual and Family Plans: 920-720-1981 or 844-635-1322
Medicare Plans: 920-720-1280 or 800-983-7587
Fax: 920-720-1256

For additional Provider information, see the Provider Reference Guide. 
For additional Agent information, please see the Agent Reference Guide.

Network Health
1570 Midway Place
Menasha, WI 54952
Mon., Wed.-Fri.: 8 a.m. to 5 p.m.
Tuesday: 8 a.m. to 4 p.m.